Another solution was given by DJ on the other post. If you are using AdBlock with Firefox, it may be blocking the videos due to the advertisement at the beginning. I hadn’t been able to view any videos on NFL.com for a while but once I disabled AdBlock, I had no trouble seeing highlights once again.

Ok, I believe I figured out what exactly it was. For users of the Norton Personal Firewall (not McAfee…), if the stuff isn’t showing up, you likely have the ad blocking feature on the firewall turned on.

Open up your Norton security center and configure your ad block settings. In that window uncheck “Turn Ad Block on.” Now you’ll need to probably clear your firefox cache and reboot your computer, or firefox will just attempt to load the pages with the content already blocked.

The downside is, obviously, that annoying ads will come through. But, the entire NFL.com site *should* work after this. The videos page does, and I noticed today that some of the rollover flash content was working as well. I’ve yet to test the game centers in Firefox, but I’ll know about that come Sunday.

Hope this helps some people.

As a side note, it looks like all the solutions involve disabling ad blocking tools of some sort or another. Isn’t there a better way to encode all the site’s java and flash content so that it won’t raise that red flag for so many different programs? Just a thought…

Hi ! I’ve got the same problem with the videos at nfl.com. I’ve tried with Firefox, IE 7 and even the Avant browser as someone said in the other post but nothing has worked… I have reinstalled Flash player, I have uninstalled AdBlock and that still won’t work. Now, I have an error : (it was originally in french because I’m french but I tried to translate it more or less in the right way)
Warning : Property « margin-top » unknown. Declaration abandoned.
source file : http://static.nfl.com/static/site/styles/video/video.css
Line : 194
Warning : « : » expected, but « undefined » found. Declaration abandoned.
source file: http://www.nfl.com/videos

If you go to your browsers settings and add nfl.com to the list of exceptions for websites that popups are no blocked from the videos work just fine after that

For all you fellow Mac users that are having trouble w/ Safari, you can select to recieve all cookies, and the videos work fine, except for the 15 second commercial…. arghh

On the other polyGeek post, “Steve” mentioned Avant Browser as a solution. It worked for me when IE mysteriously stopped working.

I have ZoneAlarm Pro on my system, and turned off Spy Site Blocking (Anti-Spyware section, Spy Site Blocking tab) and I no longer have trouble viewing the videos with Firefox or IE.

Check your HOSTS file as well. Flash will not work if the ad it wants to pull is blocked. Many programs (like Spybot or Hosts replacers like MVPS Hosts) will block the server it needs to pull from (either static.nfl.com or a doubleclick site). Your HOSTS file on MS systems is found in the system folder/drivers/etc

Thanks! works fine now

man , i have a problem that when i click to see the video just show a gray screen. i hava unistalled all my antivirus and antispyware, but still not working. i hava flash player 10 installed.

I get the gray screen also. It seems to be attempting to load an ad. I noticed (probably a bug) if you click on the video icon you want to watch a second time the actual video starts playing skipping the ad… but then like 30 seconds into it once again goes to a gray screen and tries to load the ad.

Recently the ads have not been loading however. Not even the countdown is showing. I have no ad blocking software on and tried in IE/FF/Chrome in both Vista and XP. This was working fine a few weeks ago.

wow this sucks

i turned off my firewall

allowed all cookies to be downloaded

i have a mac but still this does nothing

nice job NFL, you just lost a fan

i have a mac quite old but have no problems with anything else on the internet. no macafee or anything like that obviosly. the ad plays fine then the video buffers or whatever you call it then it plays but it stutters constantly even after i've let it load fully. really like watching the video's as a uk fan so.. someone help. i'm reinstalling flash player. cant find any accept all cookies on firefox prefreances?

I'm also running a mac and having problems, on my intel mac at home I only get the blank video but on the Power PC mac I use at work I get a very jumpy video.

I've tried Firefox, Safari and Opera. I've turned off my firewall but it still didn't work.

The only way I could get it to play was when I booted Windows through VMware fusion.

comment number 13 by: felipe

October 23rd, 2008 at 8:31 am

man , i have a problem that when i click to see the video just show a gray screen. i hava unistalled all my antivirus and antispyware, but still not working. i hava flash player 10 installed.

comment number 14 by: polygeek

October 23rd, 2008 at 10:22 am

@felipe, can you get the videos to play on any other computer? It could be network related. Even something with your Internet Service Provider. It makes it hard to track down why these things happen.

———————

I am experiancing exactly what Felipe, gray screen nothing else when I click. When I used my freind's laptop and hooked it up to my internet I could play. I have tryied to get rid of any software that could cause this and updated all my flash players and tried it on diffrent browsers and still no go PLZ HELP!!

Im havin the same trouble Felipe is….just grey screen nothing loads NOTHING!!!!!!! please someone help us being a HUGE fan of the NFL i need to view these videos…its driving me crazy!!!!!!!!!

I turned off Mpy Sweeper by Webroot. That did it. Watched the video then restarted Spy Sweeper.

I have the same problem and it's driving crazy, i have firefox and avast is there anything possible to do in order to watch the videos cause i didn't quite get what Belfry's idea was . . .

Thanks in advance

I´ve ben having the same problemd too.Everthing worked fine before now.

I've got them to work on my Mac by removing "ad.doubleclick.net" from the hosts file.

From the "Go" menu select "Go to folder" type in etc, this should bring up a window, find "Hosts" and copy it to your desktop. Open it using "TextEdit" and remove "ad.doubleclick.net" save the file and copy it back in to the "etc" folder.

Im non the wiser despite the posts. Im currently running windows XP and have bluecoat k9 security :S. Have tried firefox which improves video quality but not by much.

how do i clear "static.nfl.com" cause my other computer…the nfl.com videos work but come in VERY choppy you cant even watch it

I also can't get the videos to play, just a never ending "video loading" message. I have flash installed and I can view every other video, just not the ones from the nfl.com video section. I'm running Firefox 3.5.1 and Windows Vista Business.

Any help is appreciated.

Thanks.

I am having the exact same problem as Chris. It's really frustrating. Not even my IE is working with it. I really suspect my anti virius setting to have something to do with that.

The weird thing is that I am able to play videos that are embedded in the front page such as the ones in here (http://fantasyfiles.nfl.com/)

Any help would be greatly appreciated.

Will

The only videos i am able to see are the re cuts from the video menu

Solution that works!!

IE – Just go to the "Tools" tab on the top right of the screen. Click "Internet Options". Click the "Privacy" tab. Click the "Sites" button. If you see NFL.com listed there, click "Remove"

It works now! Woohoo!

Turning off spyweeper worked for me!

I'm using Google Chrome and as of yesterday having the same problem, it keeps giving me either a grey screen or it tells me that the video is no longer available, I get the ad before the video but not the actual video.

Any ideas?

It's been fine up until yesterday!

The solution is simple:

open your HOSTS file with notepad and only

127.0.0.1 localhost

should be there, delete the rest. then save. now after the ad plays on any nfl video, the video will load completely (may take about 1 minute, maybe longer) then the video should start playing.

Update your flash player to the newest version currently 10.0.32.18. This solved my problem.

hi guy`s,

i had a problem playing the videos from nfl.com,so i did a little research,and found out that you might be missing this software.

here is the link to check if you have it or not, and download it.

http://www.java.com/en/download/index.jsp

if this works for you and solved your video problem, you can send me a thank you note, if it doesn`t work for you,remember that i tried to help

thanks,

one more thing guy`s, if you have an antivirus, you may want to shut it down or close it in order to play the videos.some antivirus softwares can block the videos.

i had that happen to me.but remember you still need to have the software above in the my last comment before this one.

I figured out that if I shut down kaspersky internet security 8.0, then the videos play. I can't figure out how to get them to play if it is on.

Also, I don't know how to save the hosts file if I change it in notepad. It keeps saying it can't create the file path name for the file.

i try scince the nfl change their video into flash video i could't not watch any video at all every time i try to watch or load a video in nfl video it would said its loading and and would keep it that way for day i mean how long does it take to load a video,mainly from nfl website.

Updating my flash player to the newest version currently 10.0.32.18 fixed my choppiness.

I had this problem and it was driving me crazy because I don't have any adblock software anymore. I went into Windowssystem32etc and found a file called hosts and I deleted any lines that ref'd ad.doubleclick.net. ENJOY!

I turned off my anti-spy and anti-virus programs and now the videos work!!

I'm having the same problems, with the videos not playing and sitting there with the little spinning arrow and "Loading" logo. I've got a HOSTS file, but tried removing it and it still didn't work. And it won't work in any browser (Firefox, Chrome, IE). No anti-spyware or adblock programs/ad-ons, and no anti-virus stuff. Latest Flash player as well.

And like others, it only won't play in a new window. When I play the highlights from the main page, I have no issues.

Frustrating. If I figure anything out, I'll re-post it here. Right now, nothing seems to be working.

[...] NOTE: If you are having trouble viewing the videos at NFL.com then try this page where many users have offered solutions that they have discovered. [...]

My problem is a little more intriguing. The ads before the videos work smoothly but the videos do not – the audio is stop-start as is the video. Anyone got any ideas as to what the problem may be?

I can't get any NFL.com videos to play in any browser either. I'm unwilling to disable my anti-virus or ad-blocking software, so I guess that's it for me? :(

I was unable to get beyond the Loading video screen on nfl.com, just like earlier in the summer not being able to load live coverage of US Open Tennis. Am using WinXP fully updated, Norton Internet Security 2010, IE 8. Tried lots of suggestions above, especially the Norton one. New version does not seem to have separate setting to turn on/off ad blocking. Had the IE 8 pop up blocker set to off though. Even though I'm behind a router, not willing to turn off anti-virus/firewall with always-on connection. FOUND MY SOLUTION: In Internet Explorer, clicked Tools, Internet Options, Security tab. Highlighted Internet then clicked Custom level button. Next dialog box at bottom shows Medium-High (default) level. Changed setting from Disable to Enable on Display video and animation on a webpage that does not use external media player. Some of the other settings may have been adjusted previously over the years, but this one change let the videos on nfl.com finally play. Lots of RAM and video memory so videos are running smooth as plasma TV across the room. Yaaahooo! Watching Carolina Panthers right now! Hope this helps someone else.

Upgrading to the Flash 10.1 beta broke it for me. The ads work, the videos get stuck at "Video loading."

Hi folks

I have the most bizarre problem…it's similar to this, but not quite.

I have no problem at all playing videos on nfl.com. It's the game center play by play "field". (The field where you can either watch the drives, or even see a recap of the games after they're over).

It just remains an empty field, without the team logos, or a recap of the drives the teams made.

I've tried a total of 4 different browsers, 3 different computers..(with 3 different operating systems), turning off pop-up blocking, ad-blocking, even bypassing my router (if you can believe that), trying the latest beta of flash…well, you name it and I've pretty much tried it.

These are all windows machines. Then last night my son comes over with his Mac notebook, and the game center works fine!!! (This eliminating my actual home network as a problem).

What the heck?

The key here seems to be that some ads played on his machine which blocked the "field" initially, and he had to click on the "drive tab", for the field will show up along with the stats.

I don't see any of those ads on my machines…simply a blank field loads, with no "drive tab".

So I'm assuming the problem is something is blocking those ads that are supposed to play before the field loads in my case…..but what???

I've tried everything….nothing related to doubleclick in my hosts file, no ad-blocking, no pop-up blocking, disabled my Avira anti-virus, you name it.

How is it that everything using flash plays fine anywhere else on the site…all the videos play fine (including the ads before the videos start), yet the only problem I have is with the game center "stats field"?

This is driving me totally nuts!

I apologise, as I know this thread is a bit old, and it's not directly related to the videos, but this is the only thing even close to my problem I can find on the net.

Is the nfl.com guy still around?

I've never been so baffled with a computer problem before in my life…and I've fixed a lot of them.

Any insight would be very much appreciated.

in my it was apparently adblock plus.

but only after having un-installed it, the videos are running again.

neither adding *nfl.com* to the whitelist nor de-activating did it.

so byebye ad-block plus.

I had this problem but none of the fixes mentioned did the trick.

Then I remembered that a (great) plugin that I've installed, IEPlus, also has an ad-blocker. I haven't managed to create an entry in its white list to allow me to view the NFL videos, but disabling the ad-blocker completely does the trick.

disabling the ad-blocker (or anti-banner in my case using KIS2010) does the trick… thanks for the tips…finally I can watch some American Football videos..

I had this same problem. NFL.com videos played fine then all of a sudden, they didn’t. I have Windows XP, and AVG antivirus. I tried different web browsers, tried adding exceptions to my HOST file and AVG, and even deactivated AVG to see what would happen. No success. There was absolutely no solution to this problem -apparently. Rather fortuitously, my computer picked up the Bankerfox.A Trojan horse/virus, which AVG was worthless in stopping and cleaning. Researching this issue, I came across a product called Malware Bytes. Installed it in safe mode and ran a sweep. It picked up 98 items AVG missed. When I rebooted, out of curiosity I tried nfl.com videos one more time. Worked like a charm! You may have malware interfering with your nfl.com videos.

it was working fine until yesterday then it randomly stopped

I figured out why I was getting a never ending loading screen on NFL Videos

It was so simple i simply didnt see

I disabled Java Quick Starter in addons i did this in firefox

I have a mac and it has happened to me twice. when i try to watch NFL com videos it keeps telling me the videos are no longer available. how can i fix this problem???

thanks

Had the problem of videos loading infinitely and tried many of the above solutions without working.

What worked for me: If you use firefox, Go to Tools -> Add-ons -> "Plugins" tab -> Try disabling one of the Java platform SE items (for some reason i had 2?). Then reboot firefox and try again? Somehow worked for me, though not sure if it'll help anyone else.

have the same problem as vacronique, with the site saying the video has been removed. im pretty sure the videos havnt been removed as this message comes up for every video that ive tried in the last few days. also the ads still play fine. any sugestions?

thanks.

On my MAC the problem was the Flash settings. The NFL Site requires to save 3rd party flash content on the harddrive. This setting was disabled in my flash settings. You can change your local flash settings by going to the website of macromedia.com and there to /support/documentation/en/flashplayer/help/settings_manager07.html . In the second tab "Global Storage" settings you have to select the checkbox "Allow third part flash …". Close you browser, start it again and go to the NFL Video page.

@polygeek – maybe you can add the hole link for the flashplayer settings to your site.

Today i ran into a different problem. I have enabled HQ Video by installing the Akamai Netsession Interface. This programm wasn't running any more. To fix this, I uninstalled it and reinstalled it. On the Mac it can be found under /Applications/Akamai. There is an uninstaller. There is also an AdminTool you can use in the Terminal. Open a Terminal, go to /Application/Akamai and run the command ./AdminTool. This should give you a message like

Checking for Akamai client… installed.

Is online: yes

Upload speed: 0Bps

Then everything should run fine. If you don't have any message, uninstall and reinstall the client.

Hi. I have Kaspersky, and the only way to get the NFL videos to work is to open Kaspersky, and under Content Filtering, disable the Banner Ad Blocker, while leaving the rest of Kaspersky up and running.

Now it works fine, as do the slideshows on Fox news and other videos around the web.

There's no risk since the ad blocker is more a convenience thing, not a security thing.

A couple of years ago, it was enough to add one or two ad provider websites to the "allow" list, but now you have to disable Banner Ad Blocker. Fortunately, it's pretty easy to toggle on or off.