It seems as though the post I wrote about the NFL.com switching to Flash video has become the de facto support page for people having trouble watching their videos. There are 30 comments so far mostly about people having trouble getting the videos to play. Even some of the NFL.com developers have commented there.
Here is a list of some of the suggestions posted in the comments. If you have this problem then see if any of this helps. If not then read through the comments and see if there might be another solution in there for you.
Note: You should try playing a video after each change you make. If you try a bunch of solutions in a row without testing you won’t know which fix was the thing that made a difference.
- Most of the solutions that people report have nothing to do with the Flash Player itself. However, the easiest thing to try first is updating the Flash Player just in case that is the problem. right click on any Flash content and select “About Adobe Flash Player…” at the bottom of the menu.
- If you have more than one browser installed then try using a different one to see if that fixes it. If so then that’s the simplest solution to the problem.
- Even though the problems people have usually involve ad blockers or anti-virus software the first and easiest thing to try is updating your Flash Player. Simply right-click on any Flash content and select “About Adobe Flash…” at the bottom of the menu.
- If you have comcast w/ the McAfee security here’s how to fix it. Click “Internet and network” click “configure” on the right side. Under web browsing protection click “advanced”. Simply uncheck the “block advertisements” box and hit apply.
- AdBlock with Firefox might be the cause. If you use it then try disabling or add NFL.com to the accepted site list and see if the videos work.
- If you have comcast w/ the McAfee security here’s how to fix it. Click “Internet and network” click “configure” on the right side. Under web browsing protection click “advanced”. Simply uncheck the “block advertisements” box and hit apply.
- Norton Personal Firewall: if the stuff isn’t showing up, you likely have the ad blocking feature on the firewall turned on. Read this comment for details.
- go to your browsers settings and add nfl.com to the list of exceptions for websites that popups are no blocked
- For all you fellow Mac users that are having trouble w/ Safari, you can select to recieve all cookies, and the videos work fine, except for the 15 second commercial…. arghh
- If you have ZoneAlarm Pro: turn off Spy Site Blocking (Anti-Spyware section, Spy Site Blocking tab)
- Check your HOSTS file. Flash will not work if the ad it wants to pull is blocked. Many programs (like Spybot or Hosts replacers, MVPS Hosts) will block the server it needs to pull from (either static.nfl.com or a doubleclick site). Your HOSTS file on MS systems is found in the system folder/drivers/etc
- Turn off Mpy Sweeper by Webroot. That did it. Watched the video then restarted Spy Sweeper.
- I’ve got them to work on my Mac by removing “ad.doubleclick.net” from the hosts file. From the “Go” menu select “Go to folder” type in etc, this should bring up a window, find “Hosts” and copy it to your desktop. Open it using “TextEdit” and remove “ad.doubleclick.net” save the file and copy it back in to the “etc” folder.
- IE – Just go to the “Tools” tab on the top right of the screen. Click “Internet Options”. Click the “Privacy” tab. Click the “Sites” button. If you see NFL.com listed there, click “Remove”
- I did a little research,and found out that you might be missing this software. There is the link to check if you have it or not, and download it. http://www.java.com/en/download/index.jsp
- I shut down kaspersky internet security 8.0, then the videos play. I can’t figure out how to get them to play if it is on.
- I had this problem and it was driving me crazy because I don’t have any adblock software anymore. I went into Windows/system32/etc and found a file called hosts and I deleted any lines that ref’d ad.doubleclick.net.
I haven’t had any issues myself but I don’t have McAfee security. From what I’ve been able to piece together the issue lies with the communication between the HTML navigation and the Flash video player they built.
If you’re having trouble then hopefully this will take care of it.
Another solution was given by DJ on the other post. If you are using AdBlock with Firefox, it may be blocking the videos due to the advertisement at the beginning. I hadn’t been able to view any videos on NFL.com for a while but once I disabled AdBlock, I had no trouble seeing highlights once again.
Ok, I believe I figured out what exactly it was. For users of the Norton Personal Firewall (not McAfee…), if the stuff isn’t showing up, you likely have the ad blocking feature on the firewall turned on.
Open up your Norton security center and configure your ad block settings. In that window uncheck “Turn Ad Block on.” Now you’ll need to probably clear your firefox cache and reboot your computer, or firefox will just attempt to load the pages with the content already blocked.
The downside is, obviously, that annoying ads will come through. But, the entire NFL.com site *should* work after this. The videos page does, and I noticed today that some of the rollover flash content was working as well. I’ve yet to test the game centers in Firefox, but I’ll know about that come Sunday.
Hope this helps some people.
As a side note, it looks like all the solutions involve disabling ad blocking tools of some sort or another. Isn’t there a better way to encode all the site’s java and flash content so that it won’t raise that red flag for so many different programs? Just a thought…
I think all these problems could have been solved if the video and video navigation were all one Flash app. It’s the communication between the two that is getting blocked.
Hi ! I’ve got the same problem with the videos at nfl.com. I’ve tried with Firefox, IE 7 and even the Avant browser as someone said in the other post but nothing has worked… I have reinstalled Flash player, I have uninstalled AdBlock and that still won’t work. Now, I have an error : (it was originally in french because I’m french but I tried to translate it more or less in the right way)
Warning : Property « margin-top » unknown. Declaration abandoned.
source file : http://static.nfl.com/static/site/styles/video/video.css
Line : 194
Warning : « : » expected, but « undefined » found. Declaration abandoned.
source file: http://www.nfl.com/videos
@Cathy, that error is for the CSS which I wouldn’t think would have anything to do with the videos playing. Maybe someone reading this will have some help for you. I have nothing. Sorry.
If you go to your browsers settings and add nfl.com to the list of exceptions for websites that popups are no blocked from the videos work just fine after that
For all you fellow Mac users that are having trouble w/ Safari, you can select to recieve all cookies, and the videos work fine, except for the 15 second commercial…. arghh
On the other polyGeek post, “Steve” mentioned Avant Browser as a solution. It worked for me when IE mysteriously stopped working.
@everyone, I’m starting to think that there is some sort of voo-doo magic going on here. Either that or the Trilateral Commission is responsible for this mess. :-)
I have ZoneAlarm Pro on my system, and turned off Spy Site Blocking (Anti-Spyware section, Spy Site Blocking tab) and I no longer have trouble viewing the videos with Firefox or IE.
Check your HOSTS file as well. Flash will not work if the ad it wants to pull is blocked. Many programs (like Spybot or Hosts replacers like MVPS Hosts) will block the server it needs to pull from (either static.nfl.com or a doubleclick site). Your HOSTS file on MS systems is found in the system folder/drivers/etc
Thanks! works fine now
man , i have a problem that when i click to see the video just show a gray screen. i hava unistalled all my antivirus and antispyware, but still not working. i hava flash player 10 installed.
@felipe, can you get the videos to play on any other computer? It could be network related. Even something with your Internet Service Provider. It makes it hard to track down why these things happen.
I get the gray screen also. It seems to be attempting to load an ad. I noticed (probably a bug) if you click on the video icon you want to watch a second time the actual video starts playing skipping the ad… but then like 30 seconds into it once again goes to a gray screen and tries to load the ad.
Recently the ads have not been loading however. Not even the countdown is showing. I have no ad blocking software on and tried in IE/FF/Chrome in both Vista and XP. This was working fine a few weeks ago.
wow this sucks
i turned off my firewall
allowed all cookies to be downloaded
i have a mac but still this does nothing
nice job NFL, you just lost a fan
i have a mac quite old but have no problems with anything else on the internet. no macafee or anything like that obviosly. the ad plays fine then the video buffers or whatever you call it then it plays but it stutters constantly even after i've let it load fully. really like watching the video's as a uk fan so.. someone help. i'm reinstalling flash player. cant find any accept all cookies on firefox prefreances?
I'm also running a mac and having problems, on my intel mac at home I only get the blank video but on the Power PC mac I use at work I get a very jumpy video.
I've tried Firefox, Safari and Opera. I've turned off my firewall but it still didn't work.
The only way I could get it to play was when I booted Windows through VMware fusion.
comment number 13 by: felipe
October 23rd, 2008 at 8:31 am
man , i have a problem that when i click to see the video just show a gray screen. i hava unistalled all my antivirus and antispyware, but still not working. i hava flash player 10 installed.
comment number 14 by: polygeek
October 23rd, 2008 at 10:22 am
@felipe, can you get the videos to play on any other computer? It could be network related. Even something with your Internet Service Provider. It makes it hard to track down why these things happen.
———————
I am experiancing exactly what Felipe, gray screen nothing else when I click. When I used my freind's laptop and hooked it up to my internet I could play. I have tryied to get rid of any software that could cause this and updated all my flash players and tried it on diffrent browsers and still no go PLZ HELP!!
@Thomas, the only thing I can offer is to read the comments on this other page about the NFL video. Maybe there's something in there that will help.
Im havin the same trouble Felipe is….just grey screen nothing loads NOTHING!!!!!!! please someone help us being a HUGE fan of the NFL i need to view these videos…its driving me crazy!!!!!!!!!
@Steve, there is no way for me to know for sure but I suspect that the problem lies somewhere between the HTML code and the video player. For whatever reason the NFL chose to use HTML controls for the video navigation. So when something fails with the navigation the video player has nothing to work with.
I have tried to communicate with the NFL and let them know about these issues. Because their own site has no point of contact for feedback like this. At least none that I can find.
I turned off Mpy Sweeper by Webroot. That did it. Watched the video then restarted Spy Sweeper.
@Belfry, Thanks for posting that. Any idea why these programs might interfere with the video?
I have the same problem and it's driving crazy, i have firefox and avast is there anything possible to do in order to watch the videos cause i didn't quite get what Belfry's idea was . . .
Thanks in advance
I´ve ben having the same problemd too.Everthing worked fine before now.
I've got them to work on my Mac by removing "ad.doubleclick.net" from the hosts file.
From the "Go" menu select "Go to folder" type in etc, this should bring up a window, find "Hosts" and copy it to your desktop. Open it using "TextEdit" and remove "ad.doubleclick.net" save the file and copy it back in to the "etc" folder.
@Ade, dude, that is some serious mojo you're packing to be able to figure that out. Good luck to anyone else being able to duplicate.
Im non the wiser despite the posts. Im currently running windows XP and have bluecoat k9 security :S. Have tried firefox which improves video quality but not by much.
how do i clear "static.nfl.com" cause my other computer…the nfl.com videos work but come in VERY choppy you cant even watch it
I also can't get the videos to play, just a never ending "video loading" message. I have flash installed and I can view every other video, just not the ones from the nfl.com video section. I'm running Firefox 3.5.1 and Windows Vista Business.
Any help is appreciated.
Thanks.
@Chris, no one knows exactly what the problem is. My guess is that it has something to do with bad data that has been passed to the video player. If that's the case the video player is trying to load a video that doesn't exist. Why this only happens on certain systems is a mystery. Many people have found that their virus/network protection programs have something to do with it. Though knowone knows why.
I am having the exact same problem as Chris. It's really frustrating. Not even my IE is working with it. I really suspect my anti virius setting to have something to do with that.
The weird thing is that I am able to play videos that are embedded in the front page such as the ones in here (http://fantasyfiles.nfl.com/)
Any help would be greatly appreciated.
Will
The only videos i am able to see are the re cuts from the video menu
Solution that works!!
IE – Just go to the "Tools" tab on the top right of the screen. Click "Internet Options". Click the "Privacy" tab. Click the "Sites" button. If you see NFL.com listed there, click "Remove"
It works now! Woohoo!
@John V, thanks for sharing that. Hopefully that helps a few people.
Turning off spyweeper worked for me!
I'm using Google Chrome and as of yesterday having the same problem, it keeps giving me either a grey screen or it tells me that the video is no longer available, I get the ad before the video but not the actual video.
Any ideas?
It's been fine up until yesterday!
The solution is simple:
open your HOSTS file with notepad and only
127.0.0.1 localhost
should be there, delete the rest. then save. now after the ad plays on any nfl video, the video will load completely (may take about 1 minute, maybe longer) then the video should start playing.
Update your flash player to the newest version currently 10.0.32.18. This solved my problem.
hi guy`s,
i had a problem playing the videos from nfl.com,so i did a little research,and found out that you might be missing this software.
here is the link to check if you have it or not, and download it.
http://www.java.com/en/download/index.jsp
if this works for you and solved your video problem, you can send me a thank you note, if it doesn`t work for you,remember that i tried to help
thanks,
one more thing guy`s, if you have an antivirus, you may want to shut it down or close it in order to play the videos.some antivirus softwares can block the videos.
i had that happen to me.but remember you still need to have the software above in the my last comment before this one.
@adil, thanks for your suggestions. I'm sure it will help some people. Seems that the problems causing this are all over the map.
I figured out that if I shut down kaspersky internet security 8.0, then the videos play. I can't figure out how to get them to play if it is on.
Also, I don't know how to save the hosts file if I change it in notepad. It keeps saying it can't create the file path name for the file.
i try scince the nfl change their video into flash video i could't not watch any video at all every time i try to watch or load a video in nfl video it would said its loading and and would keep it that way for day i mean how long does it take to load a video,mainly from nfl website.
@charlie, It should only take a few seconds. I'm pretty sure that what's happening is that somehow the communication between the link that you clicked to play a video and the video player something is getting screwed up. So the video player is trying to play a video that doesn't exist. Lots of people have this problem and it seems that certain anti-virus programs somehow create this issue.
Updating my flash player to the newest version currently 10.0.32.18 fixed my choppiness.
I had this problem and it was driving me crazy because I don't have any adblock software anymore. I went into Windowssystem32etc and found a file called hosts and I deleted any lines that ref'd ad.doubleclick.net. ENJOY!
I turned off my anti-spy and anti-virus programs and now the videos work!!
I'm having the same problems, with the videos not playing and sitting there with the little spinning arrow and "Loading" logo. I've got a HOSTS file, but tried removing it and it still didn't work. And it won't work in any browser (Firefox, Chrome, IE). No anti-spyware or adblock programs/ad-ons, and no anti-virus stuff. Latest Flash player as well.
And like others, it only won't play in a new window. When I play the highlights from the main page, I have no issues.
Frustrating. If I figure anything out, I'll re-post it here. Right now, nothing seems to be working.
My problem is a little more intriguing. The ads before the videos work smoothly but the videos do not – the audio is stop-start as is the video. Anyone got any ideas as to what the problem may be?
I can't get any NFL.com videos to play in any browser either. I'm unwilling to disable my anti-virus or ad-blocking software, so I guess that's it for me? :(
I was unable to get beyond the Loading video screen on nfl.com, just like earlier in the summer not being able to load live coverage of US Open Tennis. Am using WinXP fully updated, Norton Internet Security 2010, IE 8. Tried lots of suggestions above, especially the Norton one. New version does not seem to have separate setting to turn on/off ad blocking. Had the IE 8 pop up blocker set to off though. Even though I'm behind a router, not willing to turn off anti-virus/firewall with always-on connection. FOUND MY SOLUTION: In Internet Explorer, clicked Tools, Internet Options, Security tab. Highlighted Internet then clicked Custom level button. Next dialog box at bottom shows Medium-High (default) level. Changed setting from Disable to Enable on Display video and animation on a webpage that does not use external media player. Some of the other settings may have been adjusted previously over the years, but this one change let the videos on nfl.com finally play. Lots of RAM and video memory so videos are running smooth as plasma TV across the room. Yaaahooo! Watching Carolina Panthers right now! Hope this helps someone else.
@TJ, thanks for sharing your solution. Every little bit helps. I don’t know what I would do without video on NFL.com. How did we survive so long without it?
Upgrading to the Flash 10.1 beta broke it for me. The ads work, the videos get stuck at "Video loading."
Hi folks
I have the most bizarre problem…it's similar to this, but not quite.
I have no problem at all playing videos on nfl.com. It's the game center play by play "field". (The field where you can either watch the drives, or even see a recap of the games after they're over).
It just remains an empty field, without the team logos, or a recap of the drives the teams made.
I've tried a total of 4 different browsers, 3 different computers..(with 3 different operating systems), turning off pop-up blocking, ad-blocking, even bypassing my router (if you can believe that), trying the latest beta of flash…well, you name it and I've pretty much tried it.
These are all windows machines. Then last night my son comes over with his Mac notebook, and the game center works fine!!! (This eliminating my actual home network as a problem).
What the heck?
The key here seems to be that some ads played on his machine which blocked the "field" initially, and he had to click on the "drive tab", for the field will show up along with the stats.
I don't see any of those ads on my machines…simply a blank field loads, with no "drive tab".
So I'm assuming the problem is something is blocking those ads that are supposed to play before the field loads in my case…..but what???
I've tried everything….nothing related to doubleclick in my hosts file, no ad-blocking, no pop-up blocking, disabled my Avira anti-virus, you name it.
How is it that everything using flash plays fine anywhere else on the site…all the videos play fine (including the ads before the videos start), yet the only problem I have is with the game center "stats field"?
This is driving me totally nuts!
I apologise, as I know this thread is a bit old, and it's not directly related to the videos, but this is the only thing even close to my problem I can find on the net.
Is the nfl.com guy still around?
I've never been so baffled with a computer problem before in my life…and I've fixed a lot of them.
Any insight would be very much appreciated.
in my it was apparently adblock plus.
but only after having un-installed it, the videos are running again.
neither adding *nfl.com* to the whitelist nor de-activating did it.
so byebye ad-block plus.
I had this problem but none of the fixes mentioned did the trick.
Then I remembered that a (great) plugin that I've installed, IEPlus, also has an ad-blocker. I haven't managed to create an entry in its white list to allow me to view the NFL videos, but disabling the ad-blocker completely does the trick.
disabling the ad-blocker (or anti-banner in my case using KIS2010) does the trick… thanks for the tips…finally I can watch some American Football videos..
@swh_jc, That’s great. Glad this helped out.
I had this same problem. NFL.com videos played fine then all of a sudden, they didn’t. I have Windows XP, and AVG antivirus. I tried different web browsers, tried adding exceptions to my HOST file and AVG, and even deactivated AVG to see what would happen. No success. There was absolutely no solution to this problem -apparently. Rather fortuitously, my computer picked up the Bankerfox.A Trojan horse/virus, which AVG was worthless in stopping and cleaning. Researching this issue, I came across a product called Malware Bytes. Installed it in safe mode and ran a sweep. It picked up 98 items AVG missed. When I rebooted, out of curiosity I tried nfl.com videos one more time. Worked like a charm! You may have malware interfering with your nfl.com videos.
it was working fine until yesterday then it randomly stopped
@sad, occasionally I run into problems myself and then they go away. Hopefully you’ll get lucky and it will start working again. If not then go through the comments and see if any of the various fixes that people found work for you. I don’t know how I ever lived before NFL videos. :)
I figured out why I was getting a never ending loading screen on NFL Videos
It was so simple i simply didnt see
I disabled Java Quick Starter in addons i did this in firefox
I have a mac and it has happened to me twice. when i try to watch NFL com videos it keeps telling me the videos are no longer available. how can i fix this problem???
thanks
@véronique, There doesn’t seem to be any one solution to the problem. And if you are getting a message that the video is no longer available then it may actually be that the NFL has removed that video for some reason. Usually when people have trouble playing a video they just get a loading screen forever.
Had the problem of videos loading infinitely and tried many of the above solutions without working.
What worked for me: If you use firefox, Go to Tools -> Add-ons -> "Plugins" tab -> Try disabling one of the Java platform SE items (for some reason i had 2?). Then reboot firefox and try again? Somehow worked for me, though not sure if it'll help anyone else.
have the same problem as vacronique, with the site saying the video has been removed. im pretty sure the videos havnt been removed as this message comes up for every video that ive tried in the last few days. also the ads still play fine. any sugestions?
thanks.
On my MAC the problem was the Flash settings. The NFL Site requires to save 3rd party flash content on the harddrive. This setting was disabled in my flash settings. You can change your local flash settings by going to the website of macromedia.com and there to /support/documentation/en/flashplayer/help/settings_manager07.html . In the second tab "Global Storage" settings you have to select the checkbox "Allow third part flash …". Close you browser, start it again and go to the NFL Video page.
@polygeek – maybe you can add the hole link for the flashplayer settings to your site.
@eddie: here you go
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
Today i ran into a different problem. I have enabled HQ Video by installing the Akamai Netsession Interface. This programm wasn't running any more. To fix this, I uninstalled it and reinstalled it. On the Mac it can be found under /Applications/Akamai. There is an uninstaller. There is also an AdminTool you can use in the Terminal. Open a Terminal, go to /Application/Akamai and run the command ./AdminTool. This should give you a message like
Checking for Akamai client… installed.
Is online: yes
Upload speed: 0Bps
Then everything should run fine. If you don't have any message, uninstall and reinstall the client.
Hi. I have Kaspersky, and the only way to get the NFL videos to work is to open Kaspersky, and under Content Filtering, disable the Banner Ad Blocker, while leaving the rest of Kaspersky up and running.
Now it works fine, as do the slideshows on Fox news and other videos around the web.
There's no risk since the ad blocker is more a convenience thing, not a security thing.
A couple of years ago, it was enough to add one or two ad provider websites to the "allow" list, but now you have to disable Banner Ad Blocker. Fortunately, it's pretty easy to toggle on or off.
I've had the same problems as a lot of you guys. Solved it today. And the solution was pretty simple:
I switched DNS!
I started forwarding my DNS to Googles public DNS servers instead of OpenDNS… and lo and behold… video on NFL was working like a charm on 6 different computers that had never been able to watch NFL videos (those that load a commercial first) before.
Ok here's my 2 cents after messing around with KIS2010, Firefox and NFL Flash Video, which was grey screening for me.
1) I downloaded the manual installer for the latest version of Adobe Flash. I hate download managers especially Adobe's
2) I uninstalled Adobe Flash from Add/Remove Programs
3) I rebooted
4) From analyzing the KIS2010 Anti-Banner logs, I white listed the following domains:
*adsonar.com*
*nfl.com*
*googlesyndication* (NO .com ON PURPOSE)
*scorecardresearch.com*
They were all called and blocked during my attempt at loading an NFL.com video. Obv I didn't intensively research the safety of these domains, so you do so at your own risk, which for myself I was willing to take since nfl.com was calling them.
5) I re-installed Adobe Flash from the manual installer before opening Firefox.
6) Boom NFL Flash Video worked on FireFox.
Side note don't forget to clear the Firefox internet cache if you play with KIS2010 Anti-Banner settings on the fly. I think Firefox can have stuff in the cache that 'remembers' certain domains were denied already and not attempt future connections for a certain period of time.
If any of you have changed the Adobe Flash Player Settings Manager settings–or if in some way, they have been changed–this could be your culprit, especially if you are not able to access video across any of your various browsers.
The settings manager for the Adobe Flash Player is actually accessed via a page at the Adobe website. I do not believe there is any way to access this control panel offline (which is ridiculous and should be rectified, but back to what to do).
Either go to:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html
or, if you do not feel comfortable copying and pasting the link above, go to Bing, Google, or any other browser of your preference, and search "Adobe setting manager". The first link should be "Adobe – Flash Player : Settings Manager". This is the site to which you wish to go.
You should also be able to reach these settings by right-clicking on any flash video or flash content.
Scroll down the page to the bolded heading "How do I get to the Settings Manager?". Under this heading, you will see a list of links. Those links correspond to each tab of the settings manager, but once you have the settings manager visible, you can simply use the tabs within it to configure various setting to your taste.
I would suggest taking a look at the Adobe settings manager and making certain, under the Global Storage Settings panel, that you have allowed websites to store 10-100 KB of information to your computer, that you are allowing third-party Flash content to be stored, and common Flash components to be stored on your computer. If the settings in this panel are set to 0 KB, then, at some time, you may have been asked if content from richmedia247.com or flash.static.nfl.com can store information on your computer, offhandedly clicked no, and viola, no video. And, if you have set the storage settings to never ask again, then you will never be notified of this issue in the future.
Under the Website Storage Settings, you should see that richmedia247.com and flash.static.nfl.com each have stored a small amount of information to your computer (1 KB and 2 KB respectively, on mine).
If you have Global Storage settings set not to allow Flash content to be stored or, I suspect, you have third-party flash content disallowed, then you will not be able to run videos at NFL.com. That said, after setting Global Storage to allow third party flash content and website content, and then visiting NFL.com and running video, you can then go back and reset the Global Storage Settings panel to disallow other sites from storing info and flash content on your computer, or you can occasionally check under the various other tabs and tailor each website to act according to your desires regarding privacy and storage parameters. Cleaning your browser should not have any effects on these settings or any individual whitelists you may have set up for Ad Blocker, Ghostery, and similar extensions/add-ons for your various browsers; however, I cannot say that with 100% certainty for all browsers or add-ons/extensions, so, be aware if you clean your browser and problems occur, that your issue may be found in those various areas.
Again, for this particular issue, the only absolutely significant settings reside under the
Global Storage Settings panel, and the data can be confirmed to be being stored under the Website Storage Settings Panel.
@KantVersusHume Thanks for the detailed explanation. It really sucks that none of this information can be found on the NFL.com website. You’d think they would have an interest in helping people with their video problems.
BTW: Nice username :)
Thanks Fixed. Flash Global settings…errrrrrrrrrrrrrr. :(
Access tech website http://www.joelthibeault.com/Blog/page1/2010/10/26/b46ffdbe-e352-46c0-943a-13b34b0d05b5.aspx.
Blog at joelthibeault.com to Fix NFL.com and NHL.com
Thanks for the link to JoelThibeault.com. Looks like some good additional information to help people fix their video issues.
I spent nearly a day scrolling through these responses and applying the fixes and could not get a solution even with my flash plugin up to date. I think it might be something to do with the browsers although im not a whizz kid!! I just opened up google chrome browser and the videos are now working fine. google chrome might be a better alternative given that it is meant to update the flash itself, the user does not have to worry about it (according to them anyway, lol). Worth a shot for those people who have been frustrated by this problem.
@Ultan Nice solution. I use Google Chrome a lot myself. Usually when I run into some issue with anything on a website – Flash or not – I try it in another browser. If it works then that’s the simplest solution.
Dear poly Geek .com:
After suffering for a few weeks, desperately trying to figure out what had happened to several video channels/site that had the "kiss of death" warrning of "I'm sorry, you either have java turned off or you need to update flash", no solutions that I read or could actually figure out how to do, as I am not very computer savvy, seemed to work. Thank heavens I found your site. I have adblocker plus (firefox addon,), so I went into "preferences", and unchecked : "ad.doubleclicknet./adi/N4270.specifc/B4781090;sz=160×600;click=… " I closed firefox, reopened fire fox, and it worked!!!!!!!!!. Thank you and also thankyou to all the people who entered solutions for this horrible problem. Though i would very much like to remain anonymous, please feel free to let any one know what to do if they have adblocker plus and this problem happens.
Thank you again- sincerely, D.H.
@D.H. That’s the power of the crowd. It’s a real shame that NFL.com doesn’t have a page like this. I ended up doing it just by happen-stance. I’m glad I did because it seems to have helped a a great many people.
try going to internet options, privacy, and click on sites.And in the little bar type in, "www.NFL.com" and click ALLOW. Hope this helps!
I have experienced this problem also, and although all the suggestions so far are good ones and they probably worked for their machine, this is what finally worked for me:
-Be sure you are running the latest version of Flash (10.1).
-Right click on the Flash screen when it appears in your browser.
-Click on [Global Settings...] from the drop-down menu (will open another window or tab).
-Click on the "Global Storage Settings" link on the left.
-Make sure "Allow third-party Flash content to store data on you computer" is checked.
-Close window or tab.
-Reload video page.
hi everybody, if someone could help me!!! my problem is that when i click play in to a video on nfl.com the video keep loading forever!!!! at the bottom of the video is write «Video will start shortly», so i hope that you guys will help, im waiting for your answer and thanx a lot for all :)
The NFL site is the only site I’ve encountered where videos do not play. Amazing that with their financial resources that they have a site that is this problematic. I have no intentions of spending more that 30 seconds to solve their problem.
My UStream videos and NFL videos were displaying black screens and I could not fix it.
I went to this site http://casadeblundell.com/jonathan/ustream-videos-not-working-fixed/ and this solution solved the problem for me – I hope it works for you.
ELmo